Terms and Conditions 2017

Emailing Art Files:

All art files should be sent to with the purchase order number and Company name or account number in the subject line. Please include customer name, phone number and contact information in the body of the email. In addition, please indicate on faxed purchase orders that the artwork has been sent via email. The art department is not responsible for poor quality or unreadable artwork. Artwork delays will affect the order’s production and delivery schedule.



A fee of $48.00(G) per hour will be applied for changes to artwork. Changes include modifications, vectorization, clean up and copy changes. The art department can typeset straight line copy with readily available fonts at no charge. Artwork must be received digitally, via email, in PC format, created in Adobe Illustrator (version CS5 or lower) or Corel Draw (version 15 or lower). For the best image output, vector artwork is required. Any artwork specifying a PMS colour must be sent as vector art, no exceptions. All text must be converted to curves (outlines) and any placed images must be linked when saved and included as well. For full color digital printing, high resolution JPEG or TIFF files are usually sufficient (at least 300 DPI). JPEG and TIFF files cannot be manipulated or changed by the art department, and we cannot reverse or convert colours. If you are in doubt, contact our customer service department.


Artwork Approvals:

In order to meet delivery dates, it is important to approve paper and product proofs as soon as possible. If approvals are delayed, rush charges and/or expedited freight charges may be required to meet a specific delivery date, at the customer’s expense. One or two minor revisions to the art proof will be done at no charge. After that, further revisions are $15.00(G) each. If the artwork is changed completely, there will be a charge of $15.00(G).


Heat Transfer :

Through the sublimation process, heat transfers allow for full colour imprints, halftones, gradients and multi coloured logos for one low price. High resolution JPEGs are required for full colour imprints. Vector art is required for spot colour designs. Depending on the item being printed, PMS colours may not be matched exactly and are not guaranteed. For Neoprene items, the heat transfer process will cover the entire surface of the panel (cut piece). Imprint colours, including background, may not exactly match the neoprene material colours on the other panels. Please note that each Neoprene cut piece (panel) to be printed requires a separate set-up charge and running charge. If in doubt, contact your customer service representative.


PMS(Pantone Matching System) Colour Match Charge:

We offer a wide variety of standard ink colours to choose from, or you may specify a custom PMS colour for $60.00(G) per colour match. PMS colour matching cannot be guaranteed, especially when printing on dark-coloured items or on stainless steel products. Alternatively, we can simulate PMS colours on these surfaces by mixing inks to match visually (on request) for a colour match charge of $60.00(G) per match. PMS colour matching is not available on digital inserts, sublimation or heat transfer imprints. Ink colour changes are $30.00(G) for each occurrence provided the artwork is identical for each color.


Digital inserts require a minimum of five (5) business days for production. Where an epoxy dome is requested, a minimum of seven (7) days are required to produce the order. Digital inserts cannot print metallic colors. To substitute, please choose any PMS Yellow for Gold or Grey for Silver


Laser Engraving:

Many of our products can be laser engraved for the same setup cost as standard pad printing. Identified by a “Free Optional Laser Engraving” icon, simply pay one $60.00(G) set-up charge. Additional laser engraved location imprint is $0.50(G) per piece, plus a $60.00(G) set-up charge. Oxidization is not available. Oversized and/or heavy imprints and special request locations are by quotation, based on actual time spent engraving. For products that can be laser engraved for an additional charge, contact your customer service rep for details. Vector artwork is required in order to provide an accurate quote.


Less Than Minimum Quantity:

We will accept orders of %50 of more of the minimum quantity with the addition of a $60.00(G) Less Than Minimum fee. Limited to one colour, one location imprint only. For all overseas or factory direct items, the minimums are set by the factory and are not available on made-to order items such as Neoprene or Microfiber products.


Blank Stock:

Any non-decorated orders are considered blank stock and are charged at the end column price provided the minimum quantity for that order is met. Below minimum orders for blank items will be charged at first column price - no exceptions. Not all products are available blank


Purchase Orders:

Customer purchase orders (PO’s) must be in writing on customer’s official PO form or company letterhead. The PO must include the customer’s name, address, phone number, fax number, item number/name, quantity, unit price, item colour, imprint colour/colours, ship method, ship-to address, ship date, required by in-hand date and any other applicable information. If there is no price indicated on the purchase order, standard catalogue pricing will be used. All adjustments must be in writing. Verbal agreements are not valid.


Changes to Orders:

Any changes to the PO must be made in writing and must be approved by customer service prior to the changes becoming effective. Faxing a request without any confirmation by the factory will not be considered a valid change and the customer will be billed for the original order placed. Customer is responsible for any and all incurred costs prior to the change request and approval. If the customer does not receive a confirmation of the change, it may not have been received or approved.


Repeat Orders:

Repeat set-up charges are free for all exact, in-stock orders. Artwork will be kept on file for 24 months. Repeat orders after 24 months will be treated as a new order. New artwork created as a result of failing to reference the previous repeat order number will incur a $15.00(G) surcharge.


Order Cancellations:

There is a $60.00(G) charge for cancelled orders. Requests for any cancellation must be made in writing and must be approved by the factory. The customer is also responsible for any incurred costs such as set-ups, printing, proofs, artwork, packaging and any other expenses incurred by the factory. Also, subject to a restocking charge of 20% of the net cost of the item, or a minimum of $60.00(G). It may not be possible to cancel some orders; contact customer service for clarification on cancellations.


Sample Requests:

We provide random-imprinted samples based upon the catalogue EQP price. Sample requests for orders with a combined total of $5.00 or less qualify for up to a $5.00 discount. Premium single items with an end column value of $5.00 or greater do not qualify for discount. Customer is responsible for all shipping charges for their samples. It is requested that a courier account number be provided when possible. Samples may also be shipped on High Caliber Line’s courier account. Shipping fees vary according to destination, and freight approval and/or prepayment may be required. Sample orders are final, non-returnable and non-refundable. We reserve the right to limit the number of samples provided.


Pre-Production (Spec) Samples:

A completed final item of the printed product may require as much time to produce as a full order. A Pre-Production sample is priced at $60.00(G) plus all applicable setups and run fees. All set-up charges and run fees must be paid at time of invoicing. Once a Pre-Production sample is approved by the customer, setups can be waived on a resulting order within six months. Maximum of three decorated items per order; one item included and additional items priced at end column pricing. We reserve the right to limit the number of spec sample orders accepted.


Rush Orders:

If a rush order is accepted, a Rush Charge of $60.00(G) will be added to your order. Production time starts after all approvals have been received, including credit, artwork, paper proofs and pre-production proofs. Multiple colour imprint orders, multiple location imprint orders, large quantity orders and sale or clearance items do not qualify for rush service. Some items manufactured or printed outside Canada may not qualify for rush service. We reserve the right to refuse rush orders. (Neoprene production timelines are set by the factory are not eligible)


Self Promotion Orders:

Distributors may use any catalogue product for self promotion. Charge is EQP less 25%. Minimum quantities apply. Does not apply to clearance items or Factory Direct orders. Without exception, only the distributor’s information may be imprinted on the product.


Co-op Programs:

Co-op and catalogue programs are always welcome. Please contact customer service for complete details. All program requests must be in writing and approved by High Caliber Line.



Due to unavoidable manufacturer’s product changes, resource supplies and economic fluctuations worldwide, we may be required to make pricing changes to our products. Prices in this 2017 catalogue supersede all previous publications, including the 2016 catalogue. For up-to-date and correct pricing always refer to our website at We are not responsible for incorrect pricing, production times, or descriptions found on 3rd party databases, websites, flyers or catalogues (ESP, SAGE, ASI, Promo Can, Promo Mall, etc.)



FOB VANCOUVER OR TORONTO: All shipments are sent FOB Vancouver or Toronto. Shipping instructions, shipping method, delivery address and delivery date must be included in the purchase order. Changes to shipping instructions must be in writing, approved by High Caliber Line and submitted at least 72 hours prior to the ship date. We will not be held responsible for delays or additional charges created by any unapproved changes. We may ship orders up to 3 days prior to customer’s ship date without notifying the customer. Orders are not insured unless requested on the PO or in writing. All orders become the customer’s property upon High Caliber Line’s delivery to the carrier, as all shipments are FOB factory. Customers should file claims with the specific carrier for any delayed, lost or damaged shipments. We will be happy to assist with this process, but the customer must initiate the process within 14 days of shipment. We are not responsible for delays caused by a carrier or government agency. No refunds, credits or returns will be given to a customer due to carrier or government agency delays.


Split shipments:

Split shipments to three or more locations, a split shipment charge of $10.00(G) per location will apply. Additional charges may apply for some split shipments. Contact customer service for details.



High Caliber Line reserves the right to ship via the carrier of our choice, at customer’s expense, in order to meet the customer’s in-hand date. We do not ship Canada Post.



A request for a return for credit or refund must be made in writing stating the specific reason for the return within 30 calendar days of the invoice. Complaints regarding damaged/defective or misprinted should be accompanied by a digital photo of a sampling of as many said items as possible. If the claims are justified, High Caliber Line will approve the returns in writing and arrange for the goods to be shipped back. Refusing, abandoning or sending back a shipment without prior factory approval does not constitute an approval by High Caliber Line. When approved, returned products must be in the same condition as when they left the factory and the return credit will only be issued for the actual quantity returned. Contact a customer service representative for all return authorization requests. Returns of blank items are subject to a restocking charge of 20% of the net cost of the item, or a minimum of $60.00(G), plus all freight costs. Samples cannot be returned.



New customers must prepay their first two orders by credit card. After that, terms may be established upon receipt of a completed credit application. Depending upon the credit worthiness, credit terms may or may not be extended. Contact the credit department for more details.


Overruns and Under Runs:

We reserve the right to over ship or under ship up to 5% of the order quantity and invoice the customer accordingly. Exact quantity shipments will require an Exact Quantity fee of $60.00(G).